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Most business leaders assume they would handle a crisis well if it happened. The reality is that without a plan, the first 24 hours tend to be characterised by confusion, inconsistent messaging, and decisions made under pressure, and that is when the real reputational damage occurs. Reputation is not just what you do. It is how quickly and clearly you communicate when something goes wrong. This review helps you find out, honestly, where the gaps are, before you are in the middle of it.

Food manufacturing suppliers
Product failures, supply chain issues, delivery problems. This review helps you understand how ready you are for the scenarios most likely to affect you.
Professional and business services firms (IP Law, finance, consultancy, IT, telecoms & tech)
Sectors where a single reputational incident can directly cost clients.
Owner-managed businesses
When the MD is also the face of the business, a personal or organisational crisis can blur quickly.
Businesses in regulated sectors
Where regulatory scrutiny is part of the landscape, having clear communication plans is expected.

A client complaint becomes public
Social media, a review platform, a trade publication. A dissatisfied client with a platform can move fast. Do you have a holding statement ready?

A journalist calls with a negative story
Bad news does not wait for you to prepare. Who speaks, what they say, and how fast you respond all shape whether it stays a story or becomes a crisis.

A key person leaves badly
Sudden departures, especially of directors or founders, create uncertainty with clients and staff. How you handle the narrative matters enormously.

A regulatory or legal issue surfaces
Even an allegation, before any finding, can damage client confidence. Clear, calm communication to stakeholders is critical from day one.

A data breach or cyber incident
Clients and partners want to know what happened, what data was affected, and what you are doing about it. Fast clear comms reduces lasting damage.

A supply chain or service failure
Particularly relevant for manufacturers. A product issue or delivery failure needs to be managed, not just fixed, to protect relationships and your reputation.

"The businesses I have seen handle crises well all have one thing in common: they had thought about it before it happened. This review helps you do that in three minutes."
Monica Green is the co-owner and director of Partners PR, with extensive experience advising B2B businesses across Yorkshire and the North on reputation management and crisis communications.
If you book a call after completing the review, you speak directly with Monica. No handoffs, no junior team members.
No sales call unless you want one. Results delivered instantly.